IT Support Engineer

Cosmos Sport SA , member of JD Sports Fashion Plc , founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 107 further physical stores in Greece & Cyprus, 5 retail brands ( JD Sports , Cosmos Sport , Sneaker10 , Slamdunk , Rundome ) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1900+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

The IT Support Engineer is responsible for providing technical support to end-users, resolving IT-related issues, and maintaining computer systems and networks. This role involves troubleshooting hardware and software problems, installing and configuring IT equipment, and ensuring a high level of customer satisfaction.

Responsibilities

• Provide technical assistance to end-users, addressing hardware, software, and network issues. Respond to support tickets and ensure timely resolution
• Diagnose and resolve technical problems related to computer systems, networks, printers, and other IT equipment. Escalate complex issues to senior IT staff when necessary.
• Install, configure, and maintain computer hardware, operating systems, and software applications. Perform routine system updates and software installations.
• Assist with network setup and maintenance, including routers, switches, and wireless access points. Troubleshoot network connectivity issues.
• Set up new stores and warehouses from procurement to on-site delivery of the project.
• Set up new user accounts, configure workstations, and ensure proper access rights. Deactivate user accounts upon off-boarding.
• Maintain accurate records of IT support activities, including support tickets, equipment inventory, and configuration details. Update IT documentation as needed.
• Collaborate with other IT team members to address technical issues and improve IT support processes.
• Provide excellent customer service and ensure a positive user experience. Follow up with end-users to confirm issue resolution and gather feedback.
• Follow IT security policies and protocols to ensure data protection and compliance with industry regulations. Report security incidents or vulnerabilities to senior IT staff.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience in a similar role will be considered as an asset.
• Strong knowledge of computer hardware and software systems.
• Experience in troubleshooting and resolving technical issues.
• Knowledge of networking concepts and protocols.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.

Benefits

• Competitive compensation package & performance bonus
• Health & Life Insurance Program
• Career development opportunities & education programs
• Enhanced academic advancement opportunities through our established university partnerships (with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College)
• Integrated health & well‑being support for all employees, including free diagnostic tests at Euromedica diagnostic centres and seamless access to a mental health platform
• One day off, part of our "parents’ day off" program — offered specifically for the first day of school
• Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)
• Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras! link here