Area Operations Manager

• Experience Required: 7–8 years
• Industry Preference: Retail / Brand Management
• Note: Must be a Saudi National

About the Role

We are looking for a dynamic and experienced Area Operations Manager to lead and oversee day-to-day operations across our retail stores in the Kingdom of Saudi Arabia. The ideal candidate will bring 7–8 years of proven experience in retail or brand management , with strong skills in operations, sales performance, team management, and customer experience.

Key Responsibilities

Revenue

• For your respective area, oversee store performance, sales targets, and profitability , implementing strategies to achieve growth.

Operations

• Drive operational excellence across all retail stores, ensuring alignment with brand standards and business objectives.
• Execution of VM and upkeep display standards
• Identify and implement strategies to achieve growth.
• Ensure compliance with company policies, SOPs, and KSA market regulations .
• Partner with marketing, merchandising, and supply chain teams to optimize product availability and store execution .
• Monitor Customer KPIs (NPS, Google Reviews, Customer Complaints) and provide data-driven insights.
• Support new store openings, expansion plans, and local brand-building initiatives.
• Identify opportunities to improve operational efficiency, reduce costs, and enhance customer engagement.

People

• Act as a bridge between the Operations Team and the Store Teams by taking key messages and disseminating in accordance to the cultural requirements.
• Own the metric of Attrition and Staff Retention - understand and resolve store level issues that people may face.
• Train staff in order to keep them abreast with the brand initiatives
• Guide the local operations team on the cultural nuances - and ways of operations
• Lead, coach, and develop store managers and frontline teams to deliver a seamless customer experience .

Partnerships

• Identify key opportunities like Institutions, Schools, Colleges - potential list of all partners
• Project manage end to end tie ups
• Ensure seamless execution in order to increase revenue and customer satisfaction.

Requirements

• Must be a Saudi National
• 7–8 years of experience in retail operations and / or brand management , ideally within the fashion, lifestyle, or consumer retail sector .
• Strong understanding of the KSA retail market and customer preferences .
• Proven ability to lead multi-location operations and manage cross-functional teams.
• Excellent leadership, communication, and stakeholder management skills .
• Analytical mindset with strong business acumen and problem-solving abilities.
• Fluency in English & Arabic is required