AV Field Service Engineer

Employment Type: Full-Time

About the Role

We are seeking an experienced AV Field Service Engineer to join our team. This role requires a strong background in audiovisual (AV) system troubleshooting, repair, and commissioning. The ideal candidate will have hands-on experience diagnosing complex AV issues in the field, ensuring systems are installed, configured, and performing at peak efficiency.

Key Responsibilities

• Perform on-site troubleshooting, diagnostics, and repair of AV systems, including audio, video, control, and conferencing systems.
• Commission AV systems, ensuring functionality, calibration, and proper integration with client environments.
• Work closely with project managers, engineers, and installation teams to deliver high-quality solutions.
• Provide system testing, verification, and client handoff documentation.
• Support clients with training, guidance, and technical assistance on AV system operation.
• Maintain accurate service reports, logs, and documentation of work performed.
• Stay current with AV technology trends, equipment, and best practices.

Qualifications

• 3+ years of experience in AV field service, system integration, or commissioning.
• Strong troubleshooting skills with AV components such as displays, projectors, DSPs, switchers, control systems, microphones, cameras, and networked AV solutions.
• Hands-on experience with commissioning AV systems, including calibration and system testing.
• Ability to read and interpret AV system drawings, wiring diagrams, and technical documentation.
• Strong communication and client-facing skills, with the ability to explain technical issues to non-technical users.
• Valid driver’s license and willingness to travel to client sites.
• CTS certification is not required, though AVIXA training or other vendor certifications are a plus.

Preferred Experience

• Familiarity with AV control platforms (e.g., Crestron, AMX, Extron).
• Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly).
• Networking knowledge related to AV over IP systems.

Why Join Us

• Opportunity to work on diverse AV projects with cutting-edge technology.
• Collaborative, supportive team environment.
• Competitive compensation and benefits.
• Career growth and training opportunities.