CS Coordinator

Essential Duties and Responsibilities

• Facilitate the onboarding process for clients with sponsor employers.
• Build and maintain positive working relationships with sponsors, account managers, and internal team members.
• Assist clients with onboarding activities, including employment applications, background checks, drug screenings, orientation scheduling, and employment documentation.
• Communicate regularly with clients, sponsors, account managers, and internal team members regarding hiring processes, onboarding requirements, and case progress.
• Maintain accurate and up-to-date clients, sponsors, and case information within HubSpot and other tools used.
• Monitor onboarding pipelines and ensure timely progression of client placements.
• Stay informed of sponsor hiring needs, operational changes, and workforce requirements, and communicate updates to the team ahead of time.
• Work closely with Account Managers and sponsors to maintain current employer information, contacts, hiring processes, and onboarding requirements.
• Provide timely updates to management, including project updates, case status reports, and ad hoc reporting as requested.
• Assist with triage and resolution of client case-related issues, escalating concerns to the Client Services Manager when appropriate.
• Create and maintain sponsor profiles, onboarding resources, and employer documentation.
• Ensure client resources, city guides/settlements, and relocation materials information remain accurate, updated, and consistent.
• Support special projects, process improvements, system implementations, and departmental initiatives as assigned.
• Perform other duties as assigned. The coordinator role will also serve as a backup for the CS Pre-Hire Specialist position when coverage is needed due to absences or operational demands to support clients throughout the pre-relocation process, ensuring they successfully complete all required steps to relocate to the worksite and are fully prepared to begin employment with their sponsoring employer. This cross-functional responsibility helps maintain service continuity, client readiness, and a seamless transition from case approval to worksite onboarding.

Qualifications

• Bachelor's Degree or equivalent
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Professional, dependable, and results-oriented mindset.
• Ability to build and maintain positive working relationships with clients, sponsors, and internal teams.
• Comfortable communicating by phone, email, video conference, and in person when needed.
• Proficiency with CRM systems (HubSpot preferred), Microsoft Office Suite, and collaboration tools.

Preferred Experience

• Experience in customer service, account coordination, onboarding, staffing, workforce development, immigration support, or related fields.
• Experience in the onboarding phase of employer-employee relations (applications, background checks, orientations, etc.)
• Experience working with CRM systems and case management platforms.
• Experience coordinating multiple cases and managing high-volume communications while maintaining a strong balance between task execution and relationship-building.
• Professional presence in representing BDV to sponsor employers