Pensions Services Analyst (Spanish Speaking)

Role Purpose

Pensions Services is a client facing department within the Operations area. This role you will be responsible for maintaining and updating pensions records whilst ensuring smooth pensions remittance on a frequent basis. A big part of this role will be assisting Pensioners and Clients alike logging on to the pensions portal and completing facial authentication.

 

Role Requirements

• Language Capability: Fluency in Spanish (written and spoken) is essential to support client interactions, documentation, and service delivery across Spanish-speaking scheme members.
• Co-ordinate end to end processing death cases, including calculation and verification of entitlements, instructions for payment communications with the Pensions Provider
• Re-instatement of Pensions, calculation of arrears, instructions for payment and communications with the pension's provider
• Issuing monthly statements to various clients and dealing with queries
• Protecting the Bank by acting as First Line of Defense and observing all controls
• Focus on innovation and continuous process improvement.
• Assisting Pensioners and Clients with the EMpower Pensions Portal
• Helpdesk for pensioners completing Facial Authentication
• Helpdesk for all pensions related queries - dealing with both pensioners and clients
• Ensuring smooth end to end of processing all pension payments using various platforms (Bottomline, Treasury Edge and e-banking) to process the payment files
• Internal General ledger and Nostro reconciliations
• Managing Client account funding
• Involved in the Pensions Transformation Project, including testing and process improvements.

 

• Extensive experience in Client Services or relationship management
• Good understanding of payments processing and related products
• Working knowledge of CBS, Payroll & Pensions Master, WorkManager and both Empower Pensions Portals
• Proficient experience in all Microsoft applications
• Working on process improvement and automation

 

• Hybrid working
• Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
• Life Assurance – 4 times annual salary
• Group Income Protection
• Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
• Discretionary Bonus
• Competitive Annual Leave
• 2 Volunteering Days
• Benefit Hub