Patient Care Assistant

About Us

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Your Day to Day

• Be the first point of contact—greeting patients, guests, and escorts with warmth and respect
• Manage check-ins, check-outs, appointment coordination, and contraceptive supply sales
• Measure and record vital signs; assist with clinical procedures and lab tasks under supervision
• Ensure accurate and respectful documentation in patient records
• Deliver health education and support informed consent processes
• Keep the health center safe, clean, and well-stocked in alignment with patient care protocols
• Collaborate with staff and contribute to a community of learning and respect

Qualifications

• ✅ High School Diploma or GED required; medical assistant education a plus
• ✅ 1–3 years of experience preferred, especially in community health settings
• ✅ Cultural sensitivity and a deep commitment to racial equity in healthcare
• ✅ Comfort working with diverse patients, including LGBTQ+ individuals
• ✅ Strong organizational, communication, and interpersonal skills
• ✅ Ability to lift 30 lbs and remain active throughout the shift