Sr IT Change Manager

About INflow Federal - founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions to the Department of War (DoW) and Joint Force operations across 20+ states. Our strength comes from our people - especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation. Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead - driving smarter, faster, and more secure outcomes.

As a Sr DevOps Engineer, you'll join our Common Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. Be part of a dynamic environment where your expertise in cloud operations will drive significant enhancements in the efficiency and effectiveness of our customers’ operations. As a DevOps Engineer on our team, you will be responsible for distributed and managed services automating the installation, configuration and maintenance of platform service. You will be responsible for working with highly functional development team automating service deployments; optimizing system performance; integrating with enterprise authentication services; establishing/improving system monitoring; maintaining established security protocols; provide customers technical support. The DevOps Engineer will leverage expertise to support a sophisticated enterprise environment.

Specific Duties and Responsibilities

Internal and External Change Review Board Leadership

• Review, validate, process and present change requests for coordination and approval.
• Lead, plan, and facilitate the Internal (UDS) Change Review Board cadence, supporting multiple weekly internal (UDS) Change Review Board proceedings; prepare agendas, minutes, and action items.
• Lead, plan, and Brief enterprise level changes at External Change Review Boards , supporting multiple weekly external (Government-facing) Change Review Board proceedings to ensure enterprise level changes obtain all necessary stakeholder approval prior to planned start dates.
• Ensure approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standards.

Enterprise Change Management

• Develop and maintain the Change Management Plan (ChM Plan) and update it annually or when new requirements emerge.
• Hold enterprise-wide training sessions to ensure adherence to the established practices and procedures.

Documentation & Artifact Management

• Sustain accurate and up-to-date SOPs and workflows and ensure they are accessible to all stakeholders to establish and support a standard approach to Change Management across the UDS Program.
• Support creation and maintenance of reporting and dashboarding tools (Service + CHG tracking).
• Maintain version control, document lineage, and traceability for all Change Management artifacts.

Governance, Change Management & Compliance

• Ensure all changes adhere to Government‑established processes and NGA change policies.
• Coordinate with engineering teams to verify accuracy of proposed changes, implementation packages, and technical specifics.
• Track and report ChM‑related risks, discrepancies, incomplete artifacts, or baseline drift.
• Ensure that all ChM activities integrate with risk management, patch cycles, maintenance windows, STIG enforcement, and system hardening activities.
• Ensure that all ChM activities comply with Periods of Non Disruption (POND) and Maintenance Freezes initiated or enforced by agency stakeholders.

Collaboration & Program Support

• Work closely with the Governance Lead, Operations Leads, Senior Network Engineers and other program leads and stakeholders.
• Provide ChM inputs during Program Management Reviews (PMRs) and project coordination meetings.
• Ensure all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teams.

Required Skills

• Bachelor’s degree in Information Systems, Engineering, Cybersecurity, or related technical field (or equivalent experience).
• 5 years of experience in IT Change Management.
• Experience facilitating Change Review Boards or similar structured change processes in a DoW or large enterprise environment.
• Skilled in maintaining plans, processes and procedures and technical documentation in an enterprise environment.
• Familiarity with change documentation requirements. (risk assessments, redundancy, workarounds, backout or rollback plans)
• Strong organizational, communication, and analytical skills.

Desired Skills

• Experience supporting IC, DoW or secure enterprise environments.
• Familiarity with Jira/Confluence, ServiceNow, or similar ChM/ITSM tools.
• Knowledge of enterprise datacenter and networking components (VMs, Severs, routers, switches, APs, controllers) preferred.
• Experience with SAFe practices, Jira/Confluence, and ServiceNow in DoW environments.
• Certifications such as ITIL, CMII, or similar ChM‑focused credentials are a plus.

Required Clearance

• Active DoD TS/SCI