Production Lead - Jewelry

R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers, and consumers.

The Production Lead – Jewelry is responsible for overseeing team members and workflow within the jewelry department, including assembly, cast cleaning, and other metalsmithing processes. This role supports the efficient and timely completion of work while collaborating closely with factory leadership to coordinate efforts across departments and align with overall production goals.

The position focuses on managing the department’s daily and weekly operational needs, including work order management to optimize on-time completion, providing technical guidance on the production floor, supporting quality standards, facilitating clear communication, and coaching team members. In addition, the Production Lead represents the jewelry team within the broader factory environment, serving as a key point of contact between Assigning, QA, and Production teams for jewelry-related matters, and supporting broader R2Net initiatives.

Responsibilities

• Follow and track job orders with jewelers to ensure we are meeting production lead times, and prioritizing effectively
• Answer any questions jewelry team members may have to ensure the work is completed in a timely manner
• Move, jobs, communicate deadlines, and take action as needed to ensure work is completed
• Support the department team members on individual jobs to overcome technical hurdles and concerns.
• Assist and guide jewelers through all jewelry