Telesales Manager (m/f/d) – Berlin (In-Office)

Languages: English (B2 level) & German (C1 level)

The Telesales Manager is central to the success, growth, and development of AppSmart in the German market. The role is responsible for driving restaurant acquisition through a high performing telesales team while ensuring strong commercial performance and operational excellence.

The Telesales Manager leads a team of 8–15 Telesales Agents and is responsible for developing their performance, maintaining a strong sales culture, and ensuring the consistent delivery of new partner restaurants across Germany.

Success in the role depends on

• Leading and developing a high-performing telesales team
• Driving new restaurant acquisition across the German and Austrian market
• Managing relationships with internal stakeholders to ensure coordination across commercial functions
• Maintaining strong pipeline management, reporting, and forecasting

This is a fully in-office role (5 days per week), designed to enable close collaboration, coaching, and real-time performance management within the sales team.

KEY RESPONSIBILITIES Market Responsibilities (Germany & Austria)

• Driving restaurant acquisition across the Dutch market through telesales activities
• Identifying opportunities and challenges within the market and adapting the sales approach accordingly
• Managing and optimising the telesales pipeline to maximise conversion rates
• Ensuring strong onboarding handover for newly acquired partner restaurants
• Contributing to initiatives that improve sales processes, outreach strategies, and performance
• Monitoring and reporting commercial performance and forecasts
• Collaborating with internal teams to optimise overall regional performance

Leadership of the Telesales Team

• Daily management of assigned telesales agents • Maintaining strong in-office presence to support coaching, call guidance, and performance improvement
• Conducting regular team meetings and performance reviews
• Running one-on-one meetings focused on development and performance goals
• Monitoring individual and team sales metrics and providing actionable feedback
• Developing the team's strengths while addressing performance gaps
• Supporting recruitment, onboarding, and training of new telesales agents
• Encouraging team initiatives and sharing best practices to improve results
• Maintaining a positive, energetic, and performance-driven team culture

General Responsibilities

• Identifying opportunities to improve telesales performance, efficiency, and conversion rates
• Ensuring accurate use of CRM systems, reporting tools, and sales processes
• Working collaboratively with colleagues across departments
• Promoting a positive working environment and strong team spirit

KEY PERFORMANCE INDICATORS

• Restaurant acquisition – increasing the number of partner restaurants in the Netherlands
• Sales performance – achieving and exceeding team telesales targets
• Pipeline management – maintaining strong activity levels and conversion rates
• Team development – improving individual agent performance and retention

REQUIRED SKILLS

• Passion – Adaptability and a strong “can-do” attitude; comfortable working in a fast-paced and evolving environment
• Action – Proactive leadership and the ability to lead by example in sales performance • Compassion – Ability to coach, motivate, and support team members to succeed
• Communication – Strong verbal and written communication skills with the ability to influence and guide a sales team
• Leadership – Ability to build strong relationships within the team and manage performance effectively
• Resilience – Comfortable working in a target-driven environment and handling pressure professionally