Customer Success Associate - Remote

Key Responsibilities

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• Support the virtual command center team that escalates health alerts to hospitals and field ops.
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• Assist hospitals and patients with setup process and problem resolution for smooth execution and scaling.
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• Assist with the full operational execution of internal revenue generating compliance platform- Circle health.
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• Coordinate with the field team whenever necessary.
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• Build and manage relationships with nurses and patients.
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• Provide analysis of frequent issues/alerts escalated and support the team in ensuring long time solutions are created to mitigate the same.

Skills

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• Educational Qualification - PUC/Diploma.
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• Minimum 4-5 years experience.
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• Good communication and presentation skills. Must be able to articulate well.
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• Prior experience of managing teams.
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• Prior experience of setting up operations processes.
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• Must have prior experience of CRM/IVR systems.
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• Should have a reasonable understanding of operations.
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• Should possess business acumen and should be results oriented.