OS&D Clerk/Administrator

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.  
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
• Requests by customers and terminals via phone calls or emails  
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.  
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.  
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc. 
• Dealing with upset customers  
• Hours -8am -5pm M-F
•  Pleasant mannerism is required  
•  Well organized  
•  Ability to work unsupervised  
•  Knowledge of computers and typing skills are essential  
•  Excellent data entry and listening/communicating skills   
•  Knowledge of dangerous goods transportation  
•  Ability to prioritize and multitask  
•  Ability to handle stressful situations and keep calm   
•  Team player  
•  Excellent communication skills, both oral & written  
•  Providing customers with excellent customer service and escalating issues 

What do we offer to you? 

• Profit Sharing
• Benefits (including health and dental)
• Tuition reimbursement
• Opportunities for growth and advancement