Customer Relationship MAnagement- Service Matter Expert

• We invite you to apply for this exciting growth opportunity.
• We are seeking a Customer Relationship Management – Service Matter Expert (CRM-SME) .

Main Responsibilities

• Administer and support daily activities related to the continuous use of the Oracle Service Cloud console.
• Contribute to the proactive optimization of the application, including system health monitoring and improvements.
• Maintain ePay’s knowledge base (create, update, audit, and clean as needed).
• Improve customer service procedures, policies, and organizational standards.
• Manage Oracle Service Cloud site configurations.
• Analyze statistics and other data to assess service performance levels.
• Participate in product update meetings and weekly operational meetings as needed.
• Conduct training for new and existing employees on Oracle Service Cloud.
• Proficiency in Microsoft Word, Excel, and Outlook (SQL, HTML, CSS, and PHP knowledge is a strong plus).
• Strong organizational and management skills.
• Excellent problem-solving and decision-making abilities.
• Strong action planning skills.
• High level of motivation and perseverance.
• Demonstrates flexibility and comfort working in technical environments.
• Effective verbal and written communication skills, with strong listening abilities.
• Studies with web design/engineering or cloud-based technologies are a plus.
• Preferred studies include experience or ongoing studies in Customer Relationship Management (CRM) and AI technologies.

• 40 hours per week
• Life insurance 100% covered
• 50/50 Health insurance (optional)
• 50/50 Half scholarships (optional)
• Annual salary appraisal
• Internal savings and credits association
• Christmas bonus above the law
• Other benefits
• If you are ready for this amazing opportunity, apply with us!