Business Support Officer - Broker Sales

You will be responsible for providing support to the Broker Sales Team nationally across the UK.

• Provide a high level of customer service to all customers and brokers in the SME and Mid-market segment.
• Support the team in the acquisition of SME and National clients, helping to maintain good client, broker and prospect relationships in order to maximise revenue.
• Support New Business Managers in using internal systems, carrying out calls and supplying monthly reports as and when required both internally and externally.
• Support prudent Commercial Underwriting of credit insurance business by adhering to Coface standards and delegations.
• Maintain efficient processing of calls and email enquiries, measured by response time and time to resolution conclusion. 
• Provide verbal and written reports on customer needs, problems, interests, competitive activities and potential for new products and services. 
• Maintain good relations with all other departments and external customers and brokers.
• Adhere to UK and Ireland compliance legislation and Group compliance rules.

 

Key Tasks & Responsibilities

• To manage the flow of new business via the internal sales system and complete tasks related, allowing the Mid Market sales team to process business within competitive time frames. 
• When the relevant Mid Market sales manager(s) are out of the office at meetings or on a period of absence, act as the frontline contact for external and internal queries.
• Take ownership for all queries inbound and outbound from internal and external customers, with support provided by other members of the team. 
• To support the assessment and loading of new business submissions.
• Support the Mid Market Sales team planning events and training for brokers.
• Projects: participation in projects and any user acceptance testing for new systems / processes which impact Commercial Department.
• Provide strong administration support for the broker sales team.
• Assist the sales managers in preparation of new business proposals.
• Involvement on SME schemes to maximise revenue.
• Assist with the preparation and attend prospect / broker meetings with the New Business Managers where needed.
• Other ad-hoc tasks as required by the Head of National Broker Sales.
• Minimum of B grade or level 5 GCSE in English and Maths 
• Able to execute tasks to a high standard whilst retaining focus.
• Good organisation skills with the ability to prioritise tasks.
• Excellent customer service, ability to manage challenging conversations and relationships.
• Excellent attention to detail.
• Numerate with the ability to analyse information and produce reports.
• Able to process processes and procedures.
• Experience of providing administrative support desired.
• Excellent telephony skills.
• Excellent IT skills.
• An understanding of FCA regulations and compliance

​​​​​​ Why Join Coface?

At Coface, we offer a dynamic, international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.

If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.

Coface UK & Ireland Certified as a Great Place to Work® | Coface