Security Officer - Customer Service

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au .

MSS Security is looking for casual customer-focused security officers to join our team at the National Gallery of Victoria.

About the role: As a customer-focused Security Officer, you will provide a welcoming and approachable presence, ensuring every visitor feels valued and safe. This role combines visible security oversight with exceptional customer service—assisting guests, sharing information, and helping create a positive and memorable experience.

Duties include but are not limited to

• Greet and welcome all visitors to the gallery in a professional and friendly manner
• Patrol areas to maintain a safe, welcoming, and customer-focused environment
• Guide and assist visitors during busy periods while ensuring smooth and safe crowd control
• Oversee visitor adherence to rules for photography, refreshments, and exhibits
• Assist visitors needing additional help, including first-time guests, families, or those traveling, in navigating exhibitions and gallery spaces

Skills & Experience

• Full Australian Working Rights
• Certificate II in security operations (Or higher)
• A valid Victorian Security License (Control Room License preferred but not essential)
• Drivers License
• Valid First Aid and CPR
• Employee Working with Children's Check
• Customer service experience
• 24*7 Availability Required - Including weekends

Master Licence Number : 409-987-30S

• How to apply
• MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

• Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
• Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you .