Key Accounts Manager

ABOUT AMBITION 24HOURS

Ambition 24Hours is a leading nursing and healthcare staffing agency dedicated to connecting top-tier healthcare professionals with facilities that need them most. We pride ourselves on building lasting relationships, delivering exceptional service around the clock, and making a real difference in the healthcare sector

About the role

We are looking for an experienced Administration Consultant to join our professional services team. In this role, you will lead administrative strategy, streamline operational processes, and provide high-level advisory. You will be the go-to expert for complex administrative challenges, driving efficiency and best-practice adoption across the organization.

Key responsibilities

• Advise clients and senior leadership on administrative processes, governance frameworks, and operational best practices
• Assess, redesign, and implement administrative systems and workflows to improve efficiency and compliance
• Lead and mentor junior administrative staff, fostering a high-performance team culture
• Manage multiple complex projects simultaneously, ensuring deadlines and quality standards are met
• Develop and maintain documentation, policies, and standard operating procedures
• Liaise with cross-functional teams, vendors, and external stakeholders to coordinate business operations
• Identify risks and recommend mitigation strategies to protect operational continuity
• Prepare executive-level reports, presentations, and briefings

Requirements

• Minimum 5 years of experience in administration, operations, or a related consulting role
• Proven track record of delivering process improvement initiatives in a corporate environment
• Strong project management skills
• Exceptional written and verbal communication skills, with the ability to engage at executive level
• High proficiency in MS Office Suite and enterprise tools (e.g. ERP, CRM platforms)
• Demonstrated ability to manage competing priorities with sound judgement and minimal supervision
• Relevant tertiary qualification in Business Administration, Management, or equivalent

If you are ready to be part of a team that keeps critical healthcare services running around the clock, we want to hear from you.