Administrative Assistant II

The Corporate Development, Applied Research and International (CDARI) division is home to SAIT’s continuing education and corporate training offerings, industry applied research services, internal business intelligence department and our centre for international learners. Join a vibrant team focused on service, opportunity and connection.

The Opportunity

Job classification: A5904 - Administrative Assistant II

Salary range: $55,203.20 – $68,099.20

Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 40

Paid leave: 3 weeks vacation per year

Deadline to apply: 4:00PM, Tuesday July 14

This position supports the International Centre (IC) at SAIT and reports to the Team Lead, Administrative Operations. The role focuses on delivering high‑quality administrative support that strengthens operational excellence within international student services, ensuring systems and service levels meet or exceed those of competitor institutions.

How you'll contribute

Student Services

• Serve as the first point of contact at the IC front desk for staff, students, and visitors
• Respond to inquiries from current and prospective students in person, by email, phone, and Freshdesk
• Triage inquiries to the appropriate international staff when required

Financial Administration

• Add and update agent information and commission payments in Vas
• Process invoices, requisitions, agent commission payments, and credit card reconciliations
• Gather and maintain accurate student records and provide eligible commission lists to ARC for processing
• Manage and reconcile IC invoices and expenses, including memberships and travel‑related costs
• Compile updated information and data for the agent webpage
• Track and update agent student applications in Vas to support strong conversion rates

Administrative Support and Coordination

• Coordinate onboarding activities for new employees
• Support IC team members with administrative tasks such as printing and photocopying
• Order supplies and equipment for the IC
• Maintain a tidy and stocked kitchen, including water orders
• Manage printer maintenance and ensure availability of printing supplies

What you bring

Education and Experience

• Diploma in Business Administration, International Relations, or a related discipline is preferred.
• Two to three years of full‑time administrative experience in a Canadian post‑secondary institution or similar environment, preferably supporting international learners or clientele

Skills

• Intercultural competency and strong interpersonal communication
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint), Outlook, web research, Banner, and Freshdesk
• Knowledge of SAIT programs, services, and resources
• Understanding of Canada’s immigration system as it relates to international students