Trainer - Internal

NATURE AND SCOPE

The trainer is responsible for designing, delivering, and evaluating training programs that equip employees with the knowledge and skills needed for success. Partners with department leaders to identify training needs, support onboarding and continuous learning, and monitor training effectiveness to drive performance and organizational goals.

DESCRIPTION OF DUTIES

• Conduct training needs assessments across different products.
• Identify skill gaps and recommend development plans.
• Develop and maintain annual training calendars.
• Work closely with Quality Assurance and Operations to address performance trends through targeted training.
• Design, develop, and update training materials, presentations, manuals, and SOPs.
• Ensure all training documentation is current and properly maintained.
• Keep training materials aligned with company policies, regulatory requirements, and industry best practices.
• Coordinate new employee orientation and onboarding programs.
• Deliver engaging instructor-led, virtual, and on-the-job training sessions.
• Facilitate refresher training and continuous development initiatives.
• Support leadership development and soft skills training where required.
• Schedule training sessions and coordinate venues, equipment, and logistics.
• Evaluate training effectiveness through assessments, observations, feedback, and performance metrics.
• Monitor employee competency following training.
• Provide targeted support and recommendations to improve employee performance.
• Maintain accurate employee training records and attendance.
• Track mandatory certifications and renewal requirements.
• Prepare training reports, dashboards, and completion statistics.
• Ensure mandatory compliance training is completed on schedule.
• Maintain confidentiality of employee information and training records.

MINIMUM REQUIREMENTS

• One or more years actively functioning in a Researcher role.
• Certified in six or more products.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple training projects simultaneously.
• Flexibility and availability to adapt to changing circumstances.
• Ability to simplify complex concepts into easy-to-understand learning.
• Excellent coaching and mentoring abilities.
• Strong interpersonal skills with the ability to engage employees at all levels.