IT Engineer

Responsibilities

• Provide 1st and 2nd level support to users in a friendly and helpful manner
• Keep IT Manager and Helpdesk aware of the status of current and outstanding tasks, escalating when tasks take longer than expected
• Promptly update job status in ticketing and activity tracking systems
• Perform upgrade / maintenance / support jobs during non-office hours
• Conduct daily morning checks on meeting room facilities
• Manage meeting room facilities readiness and troubleshoot when problems arise
• Handle equipment deliveries and rack mount IT equipment occasionally
• Perform other ad-hoc duties as assigned

Education Requirements

Diploma or above in Information Technology, Software Engineering or related fields

Work Experience Requirements

• Minimum 3 years' experience in a technology support role
• Trade floor or financial services IT experience will be an advantage
• Industry certifications would be an advantage (MCITP/MCSE)
• Candidates with less experience will be considered as Engineer (IT Services)

Key Skills

• Good command of both written and spoken English
• Knowledge in Microsoft desktop / Office 365 / Azure platforms
• Good troubleshooting skills