Trade Specialist

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

What You'll Do

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Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs

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Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate

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Develop and coordinate client and internal initiatives and special projects

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Serve as a technical and subject matter expert resource for the department and leadership

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Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary

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Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary

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Provide support to Trade Representative as required

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Foster a positive work environment and collaborate effectively with all stakeholders

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Ensure confidentiality of internal and external data

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Perform ad-hoc projects and other duties as assigned

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Maintain CPD and awareness of trade / industry developments

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Seek opportunities for continuous process improvement

You Should Have

Professional Skills

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• Customer Service Skills - Proficient
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• Verbal Communication Skills - Proficient
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• Written Communication Skills - Proficient
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• Teamwork Skills - Proficient
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• Relationship Skills - Proficient
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• Negotiation Skills – Proficient
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• Problem-Solving Skills - Advanced
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• Prioritization Skills - Proficient

Role Specific Skills

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• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
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• SME in a specific relevant trade

Qualifications

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• Bachelor’s Degree preferred
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• Relevant trade qualification
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• 3 – 4 years of experience in relevant field or internal promotion from within Lessen
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• Experience working in an FM, retail, buildings environment
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• Demonstrable experience of solving complex trade related technical issues