SAP Process Manager

The SAP Specialist will provide hands‑on SAP application support and operational coordination across sites.

Key Responsibilities

• Own and run the SAP ticket process: intake, triage, prioritisation, routing, follow‑up and closure; maintain clear status updates and documentation.
• Support SAP user administration: coordinate role/profile assignments and authorisations; ensure changes are controlled, documented and auditable.
• Coordinate incident and change resolution with external SAP partners (basis and AMS), ensuring timely progress and clear communication.
• Support rollout and stabilisation of adjacent tools/processes used with SAP (e.g., document/invoicing workflows), including issue follow‑through and user guidance.
• Support compliance workstreams impacting SAP/EDI, including preparation activities for France e‑invoicing / e‑reporting readiness.
• Help introduce structure where key‑user coverage is limited: capture recurring issues, document solutions, and take ownership of defined support topics to free up senior resources for deep‑dive work.

Qualifications & Profile

• University degree in Business Administration/Computer Science/ Information Technology/Engineering.
• First experience in SAP application support (incidents/requests) and disciplined ticket handling.
• Experience or strong interest in SAP user/access administration (roles, profiles, authorisations) with a control‑minded approach.
• Strong coordination skills, ownership mindset, and clear written communication.
• Comfortable working across time zones and with multiple stakeholders; able to prioritise effectively.
• Improved ticket throughput and transparency (clear prioritisation and predictable follow‑up).
• Faster, well‑documented access/authorisation processing with audit‑ready traceability.
• Reliable coordination rhythm with external partners and measurable progress on key compliance topics.