IT TechOps Engineer

Position: IT TechOps Engineer

Reporting to: Head of Department

Type: Full-time

About the Role

• You will play a key role in collaborating with cross-functional teams to design and launch CRM campaigns and
• workflows. Your responsibilities will include mapping user journeys, optimizing campaigns for improved conversion
• rates, and driving platform retention, loyalty, and engagement metrics for TradeQuo's products and services.

Key Responsibilities

1. Cross-Functional Collaboration:

• Collaborate with Product, User Acquisition, Marketing, and Tech teams to propose, design, and launch CRM campaigns and workflows.
• Work closely with stakeholders to analyze industry trends and customize CRM campaigns to meet business objectives.

1. Campaign Optimization:

• Map user journeys and optimize CRM campaigns to enhance funnel conversion rates.
• Support analysis and improvement of CRM campaigns through A/B testing and result analysis.

1. Platform Enhancement:

• Devise strategies to enhance CRM platform usage by automating basic, everyday tasks.
• Assess and plan data points for integration with the CRM platform.

1. Data Analysis:

• Extract and analyze data from the CRM platform, utilizing data visualization tools for reporting.

Collaborate with business stakeholders to understand project requirements and define solution architectures.

1. Technical Expertise:

• Demonstrate comprehensive technology experience across mobile, web, and middleware applications.
• Apply frameworks such as TOGAF or other relevant methodologies to guide solution architecture design.

1. Solution Integrity:

• Ensure technical integrity and consistency throughout the solution life-cycle.
• Participate actively in all stages of initiatives, providing support for implementation and handover to IT operations.

1. Communication:

• Effectively communicate with both technical and non-technical stakeholders, translating business requirements into technical solutions.
• Ensure end-to-end flows are considered, providing expertise in defining solutions as products.

Requirements

• Bachelor's degree in a related field (e.g., Computer Science, Information Technology, System Engineering, Business).
• Strong analytical and problem-solving skills.
• Basic understanding of CRM platforms and campaign management.
• Familiarity with data analysis and visualization tools.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a cross-functional team environment.
• Eagerness to learn and adapt to new technologies and methodologies.
• Quick learner who can work effectively under pressure, demonstrating a fully committed disposition.
• No prior experience required; comprehensive training will be provided.