Application Support Engineer

MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services .

We are always on the lookout for driven and creative individuals who are eager to grow their career while helping us deliver cutting-edge digital banking experiences. At MeDirect, we encourage collaboration, innovation, and continuous learning, ensuring our people thrive in a dynamic environment.

Role Overview

We are seeking a motivated Application Support Engineer to join our Applications Support team. The successful candidate will work closely with senior application support staff—particularly shadowing and learning to support critical 24/7 core banking systems operations.

This is an excellent opportunity for someone early in their DevOps career who is eager to learn, grow, and gain hands-on experience with enterprise-grade applications, deployments, monitoring, automation, and infrastructure operations. The role will involve night-shift coverage together with support for evening/night deployments, helping to reduce workload on the senior application support engineers.

Duties and responsibilities

• Shadow and learn from senior application support

engineers to understand daily operational processes.

• Monitor system health, alerts, and scheduled jobs; escalate issues as required.
• Learn and support CI/CD pipelines, automation tooling, configuration management, and scripting.
• Maintain accurate documentation of procedures, deployments, and system changes.
• Contribute to knowledge sharing and process improvements.
• Work closely with the senior DevOps team and cross-functional teams (Apps DBA, Infrastructure, Development).
• Support system upgrades, patching, and routine maintenance activities.
• Assist with Core Banking system application deployments (including evening/night deployments).
• Support incident response, troubleshooting, and emergency interventions.
• Provide night-shift support for core banking systems (after a structured training period).

Required knowledge, skills and experience

Essential

• Basic understanding of Linux systems and shell scripting.
• Knowledge of DevOps concepts such as CI/CD, monitoring, automation, and version control (Git).
• Willingness and ability to work regular night shifts.
• Strong troubleshooting skills and a proactive mindset.
• Passion for learning new technologies and improving operational processes.

Desirable

• Application servers (Apache Tomcat/IBM WebSphere)
• Containers/OpenShift/Kubernetes
• Monitoring tools (Zabbix, Prometheus, Grafana)
• Database concepts (Oracle, PostgreSQL, SQL Server)
• Experience with deployment processes or supporting production systems