Professional Services Engineer

This is a client-facing role focused on solution implementation and delivery. It combines technical work with collaboration, supporting customers in deploying and integrating media asset management solutions.

What You’ll Do

• Contribute to the implementation of VidiNet Media Asset Management solutions in customer environments
• Work with customers to understand requirements and support solution design
• Configure and support media workflows (e.g., ingest, processing, metadata, distribution)
• Assist with system integrations, including third-party media and broadcast systems
• Support REST API-based integrations with external systems
• Participate in system configuration, testing, and go-live activities
• Collaborate with internal teams (Product, Engineering, QA) to support delivery outcomes
• Deliver or support customer workshops, documentation, and knowledge transfer
• Contribute to improving delivery practices and implementation processes

What You Bring

Experience & Background

• Experience in Professional Services, Solutions Engineering, System Integration, or similar roles
• Experience contributing to technical delivery projects in IT, software, or media environments
• Degree in Engineering, Computer Science, or related field, or equivalent experience

Technical Skills

• Hands-on experience designing or configuring BPMN workflows is a plus (e.g. Camunda or similar workflow engines)
• Familiarity with media or broadcast workflows is helpful
• Understanding of APIs, system integrations, or web services
• Basic to intermediate knowledge of SQL or data-driven systems
• Experience with at least one programming or scripting language (e.g., JavaScript, Python, Java, C#)
• Exposure to Linux or containerized environments (e.g., Docker) is beneficial
• Familiarity with cloud platforms (e.g., AWS) is helpful

Tools & Technologies (Optional)

• Observability or search platforms (e.g., OpenSearch)
• Version control and CI/CD tools (e.g., GitHub)
• Configuration or automation tools (e.g., Ansible, Chef)

What Helps You Succeed

• Clear communication and willingness to work with customers and teams
• Ability to explain technical concepts in a simple and structured way
• Collaborative and team-oriented approach
• Problem-solving mindset and attention to detail
• Ability to manage priorities in a dynamic environment
• Interest in learning and developing new skills
• Fluency in English (written and spoken)