Front Office Agent, Costa Navarino Residences (2026)

Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

Costa Navarino Residences are seeking for a Front Office Team Agent . The successful candidate provides outstanding guest service while performing all Front Office operations efficiently and accurately. Acts as the first point of contact for guests, owners, and visitors, ensuring a high-touch, personalized experience in line with Residences Costa Navarino standards. Supports the Front Office team in daily operations and contributes to smooth workflows and accurate record-keeping. Supports Front Office Team Leader in maintaining operational standards and guest satisfaction.

Being part of our Front Office team you will

• Greet, welcome, and check-in/out guests and owners following Front Office standards and protocols.
• Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction and resolution.
• Maintain accurate guest and owner records, including registration forms, invoices, and other documentation.
• Coordinate with Concierge, Housekeeping, and other departments to meet guest needs and ensure seamless service.
• Ensure updates such as room availability, VIP requests, and operational notifications are communicated to relevant departments.
• Assist in monitoring Front Office cash flow and handling financial transactions accurately.
• Maintain professional and courteous communication with guests, owners, and internal stakeholders.
• Support Front Office Team Leader and Concierge with special projects, reporting, and operational initiatives.
• Ensure compliance with company SOPs, policies, and luxury service standards at all times.
• Proactively identify opportunities to enhance guest experience and service quality.

Requirements

• Have minimum 1–3 years of experience in Front Office or guest service within luxury hotels or resorts preferred
• Have a Diploma or degree in Hospitality, Hotel Management, or related field preferred
• Excellent communication and interpersonal skills
• Professional, friendly, and solution-oriented approach to guest service.
• Possess strong computer skills and knowledge of Opera OVOS PMS
• Ability to multitask in a fast-paced, high-volume environment.
• Attention to detail and accuracy in documentation and transactions
• Teamwork, reliability, and flexibility to support operational needs
• Basic problem-solving skills to handle minor guest issues independently
• Adaptable and proactive mindset with willingness to learn and grow within the Front Office team

Benefits

What We Offer

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide