System & Support Engineer

Market Securities is expanding its Madrid office and is seeking a System & Support Engineer to join the IT team. This is a hybrid role combining hands-on infrastructure management with end-user support, designed to serve as the primary IT resource for the Madrid office while contributing to the firm's global IT operations.

The successful candidate will be responsible for maintaining a reliable and secure IT environment in Madrid, supporting local staff on a daily basis, and collaborating closely with the central IT team to ensure consistency across all Market Securities offices worldwide.

Key Responsibilities

Infrastructure & Systems

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• Manage and maintain the local server environment, including Windows Server 2019/2022 and virtualisation platforms (VMware ESXi / vCenter).
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• Oversee storage systems, Veeam backup and replication, and ensure business continuity through regular recovery testing.
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• Monitor infrastructure health, system performance and capacity planning to ensure high availability.
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• Contribute to infrastructure projects: planning, deployment, upgrades and post-implementation documentation.
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• Apply automation and scripting (PowerShell or equivalent) to improve operational efficiency where applicable.

End-User Support

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• Act as the first point of contact for all IT support needs in the Madrid office, covering hardware, software, connectivity and business applications.
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• Manage and troubleshoot Microsoft 365, Intune, Teams and SharePoint Online.
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• Handle endpoint management, device onboarding/offboarding, and user provisioning via Active Directory / Entra ID.
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• Address and resolve incidents via the IT ticketing system (Freshservice), following ITSM procedures and SLA commitments.
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• Perform morning system checks, routine health monitoring and proactive follow-up on alerts.
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• Document recurring issues and maintain up-to-date knowledge-base articles.

Security & Compliance

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• Manage and monitor Trend Micro Cloud endpoint security across all Madrid user devices, ensuring protection, updates and compliance.
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• Support CNMV and local regulatory compliance requirements from an IT perspective (access logs, login location reports, SIEM event rules).
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• Collaborate with the central compliance and cybersecurity teams to maintain a secure and audit-ready environment.

Requirements

Experience

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• Minimum 2/3 years of experience in a combined systems engineering and IT support role.
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• Proven hands-on experience with Windows Server (2019/2022/2025), VMware (ESXi, vCenter), and storage management.
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• Solid background in Microsoft 365 administration, Intune and Entra ID.
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• Experience managing endpoint protection platforms (Trend Micro Cloud One / Vision One preferred).
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• Familiarity with Veeam backup and replication solutions.
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• Prior experience in a financial services, brokerage or trading environment is a strong advantage.

Technical Skills

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• Proficiency in scripting and automation: PowerShell preferred; Python or equivalent accepted.
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• Sound understanding of networking fundamentals and endpoint security principles.
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• Ability to troubleshoot remotely and communicate technical guidance clearly to non-technical users.

Soft Skills & Mindset

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• Autonomous and structured: capable of managing local IT operations independently with limited on-site supervision.
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• Proactive: anticipates issues, monitors systems consistently and escalates before incidents become outages.
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• Service-oriented: professional and responsive in interactions with end users at all levels.
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• Rigorous documentation habits: keeps knowledge base and technical records up to date.

Languages

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• Spanish: fluent (required — primary working language in Madrid).
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• English: professional level (required — for communication with the central IT team and global stakeholders).
• Certifications (preferred)
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• Microsoft 365 Certified: Modern Desktop Administrator or Azure Administrator Associate.
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• VMware Certified Professional (VCP).
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• Veeam Certified Engineer (VMCE).

Why Join Market Securities

Market Securities is a fast-growing multi-office financial brokerage with offices in London, Paris, Madrid, Dubai, Monaco, Geneva, New York, Hong Kong, Tunis and Pakistan. The Madrid office is in a strong growth phase, offering the right candidate an opportunity to build and shape the local IT environment from the ground up, with the backing of a well-resourced central IT team.

This role offers real autonomy, variety and the satisfaction of being the go-to IT expert for a dynamic, high-performance team.