Nike - Sales Lead

T

• The Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial
• success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and
• values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and schedule employee shifts and assign duties
• Provide direction and feedback to workers during shifts
• Know the best practice and be a role model on responsible area
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Open and close the store in accordance with procedures
• Ensure health and safety standards are followed
• Address customer and employee complaints
• Resolve conflicts between workers
• Help to improve foster and maintain a positive work environment
• Help with his feedback to the management team work
• Supporting/managing store opening/closing process he Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial

• success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and
• values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and schedule employee shifts and assign duties
• Provide direction and feedback to workers during shifts
• Know the best practice and be a role model on responsible area
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Open and close the store in accordance with procedures
• Ensure health and safety standards are followed
• Address customer and employee complaints
• Resolve conflicts between workers
• Help to improve foster and maintain a positive work environment
• Help with his feedback to the management team work
• Supporting/managing store opening/closing process

Performance

• Truck, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,

Wages, Mystery Shopper, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis

• Support Store Management in implementing action plans to achieve individual & team results
• Build & maintain a strong commercial awareness of competitors & local markets
• Represent our ethics and values and make sure other follows as well

People

• Support Store Management in preparing One-On-One meetings for the team members
• Responsible for coaching & developing team members
• Responsible for measuring performance of store team
• Delegation and supervision of tasks in the store team
• Preparation of morning and afternoon update meetings (huddle) and daily plan for employees

Product

• Responsible for following all provided VM Guidelines
• Serve as a product knowledge resource for consumers and entry level associates
• Responsible for merchandise availability on the shopping floor
• Supporting Back of House team in overall stock management & movement in stockroom & on sales area
• Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team

in the arrangement of the merchandise on the sales floor

• Check cash drawers and prepare bank deposits

Customer Service

• Responsible for establishing a client centric mindset to ensure customer experience
• Responsible for customer data gathering & quality management
• Responsible for transaction, complaint & return handling

Processes & Systems

• Responsible that all company policies & procedures are followed
• Proficient utilization of business systems & latest technology
• Responsible for all operations for loss prevention on the sales floor
• Ability to communicate with the IT department and office team in case of system problems on the shift

Minimum Qualifications

• Experience in a similar position where the ability to meet & exceed targets has been demonstrated
• Previous experience in coaching, training & developing team members
• Brand Knowledge & the ability to represent the brands attributes
• Commercial mindset
• Excellent communication skills at all levels
• Ability to be flexible & adaptable to the need of the business
• Experience in networking & building relationships
• Proficient utilization of business systems & latest technology
• Willingness to constantly learn & develop
• Passionate & knowledgeable about the brand
• Communication skills in English (spoken & written)
• Ability to work weekends, evenings and holidays as needed

• Why Retailors?
• Shaping the future: We drive innovation forward and focus on excellent customer service, data-driven decisions, and continuous development.
• Global presence, local roots: With locations in Europe, Canada, Australia, New Zealand, and Israel, we combine international best practices with strong regional expertise.
• Performance matters: We actively support talent – with development programs, clear career paths, and opportunities to grow internationally.
• Passion for sport & lifestyle: We live the brands we represent and create a work environment full of energy, movement, and team spirit.
• Exclusive benefits: Our employees enjoy attractive perks – including discounts in all Nike stores within our network and internal events like Friends & Family.
• Grow with us: Our Retailors Academy offers comprehensive training and tools to support your personal and professional growth.
• Ready for your next step?
• If you love sports, live retail, and want to help shape a dynamic environment – then you’re in the right place.
• Join us. Shape the future. Make an impact.