IT Vendor & Contract Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: IT Vendor & Contract Manager

Location: Krakow (minimum 3 days per week in the office)

Job Description

We are looking for an experienced IT Vendor Manager to join our Global IT team. In this role, you will manage strategic IT vendors, ensure strong governance, and act as the key interface between IT, Procurement, Legal, and Finance to drive performance, compliance, and value from our supplier ecosystem.

Key Responsibilities

• Own post-award governance for strategic IT vendors (mainly managed services), ensuring contracts are actively managed after signature.
• Run operational and executive governance cadence (weekly ops reviews, monthly service reviews, quarterly steering), driving decisions, actions, and follow-up.
• Monitor vendor performance against KPIs/SLAs, maintain scorecards, and lead remediation and continuous improvement plans with suppliers and IT owners.
• Manage contract obligations, milestones, renewals, and compliance, proactively flagging risks, dependencies, and upcoming commitments.
• Lead post-award changes including amendments and SOWs, coordinating scope, commercials, approvals, and documentation with IT, Procurement, and Legal.
• Act as the day-to-day escalation point for service issues and disputes, coordinating resolution and ensuring contractual protections are applied.
• Support vendor financial management post-award, including invoice validation, consumption tracking, budget alignment, and cost optimization opportunities.
• Serve as the central coordination point across IT, Procurement, Legal, and Finance for supplier topics, ensuring clear ownership and consistent communication.

Skills & Qualifications

• At least 5 years of experience in IT vendor management or IT service contract management
• Proven ability to manage complex stakeholder environments in a global organisation
• Solid understanding of contract lifecycle management, SOWs, and SLA frameworks
• Strong financial acumen and experience managing vendor-related costs
• Excellent communication, negotiation, and stakeholder management skills
• Structured, detail-oriented with ability to manage multiple priorities

What we offer in return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager and the extended team

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