IT System Administrator/Engineer

IT System Administrator/Engineer NEEDED FOR EXPANDING Los Angeles MSP

AXICOM, a Westlake Village/North Los Angeles/Ventura County Managed Service Provider, is currently seeking a highly motivated individual who has outstanding customer service and IT trouble-shooting skills to join our team of technology champions as an IT System Administrator/Engineer.

Would you like to join a growing, fast-paced IT services team and be an actual influence within the business? AXICOM is looking for a growth-oriented Systems Support Technician and valued team member to provide excellent customer service and IT support (onsite and remote) to their clients. The AXICOM values of i ntegrity/honesty, respect, workplace diversity, persistence, problem-solving, self-initiative, self-direction, sense of humor, environmental awareness, leadership and team work will also resonate and connect with the selected candidate.

Responsibilities

• Provide excellent customer support, follow-through, and follow-up.
• Execute server and cloud projects, perform advanced troubleshooting of technical problems, and resolve complex issues.
• Oversee management of IT systems and devices including desktop computers, servers, network equipment and Microsoft Office 365 and Azure environments.
• Ensure that the projects are deployed as a highly professional service that meets the needs of the company.
• Ensure that requests for assistance are properly logged, assigned, and responded to in a timely manner and according to agreed standards and procedures.
• Identify and escalate situations requiring urgent attention - have the wherewithal to recognize where more eyes are needed.
• Maintain knowledgebase of system information, changes, and updates.
• Participate in special projects and tasks as requested by management.
• Maintain effective relationships with members of the AXICOM team and customers.
• Contribute to building better processes and workflows through your ideas, suggestions and script automation.
• Understand the wider environment in which AXICOM operates and help maintain the company values and culture in all relationships.
• Deliver services in a timely, responsive, and appropriate manner and assist to drive a shared vision of AXICOM as a center of excellence.

Requirements

• At least 3 years' experience in an IT Support and/or Managed IT Services capacity and have a passion for technology.
• Proven experience providing support in Microsoft environments, firewalls, networking, and various business technologies: Microsoft Windows Professional, Microsoft Windows Server, and Microsoft Office 365
• Intermediate knowledge of Office 365 administration
• Knowledge of Microsoft Azure Active Directory Services and Intune
• Intermediate knowledge Active Directory administration and Group Policy
• Advanced knowledge of DHCP, DNS, and Remote Desktop
• Intermediate knowledge of PowerShell or other scripting is a plus
• Intermediate knowledge of cybersecurity principles and general techniques to protect against various cyber threats
• Antivirus, anti-malware and data backup management
• HP/Compaq, Lenovo and Dell server and desktop hardware
• Provide excellent customer service and act as a true client advocate
• Professional attitude, presentation, and demeanor
• Excellent English communication skills, both written and verbal
• Ability and willingness to learn and take on new tasks and ideas
• Can listen to and understand other points of view, issues, concerns and respond appropriately
• Demonstrate initiative and judgement with excellent problem-solving and solid analytical skills
• Effectively use time and resources
• Demonstrates honesty, integrity, fairness and respect with excellent interpersonal skills
• Effectively manage work-related problems, pressure and stressors

Job Type: Full-time

Work Location: remote, onsite or hybrid; corporate office is located in Westlake Village, CA (no compensation of relocation expenses); candidate must reside in the US.

Education: High school diploma or equivalent; college degree (AA/AS or BA/BS) is a plus but not required Certifications: MCSA, MCSE, A+, Network+ or equivalent certification(s) preferred but not required