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Title Manager

I-Yuno Malaysia Sdn Bhd · Remote, Malaysia

Manager LevelRemoteExternal listingfull-time16 days ago

About The Role

Client & Stakeholder Communication

  • Serve as the primary point of contact for clients through CLP, ensuring clear, timely communication.
  • Manage client expectations and provide updates on project progress, risks, and deliverables.
  • Communicate creative details, tool issues, and workflow concerns to internal teams and clients.

Project Ownership & Execution

  • Act as Project Owner, overseeing end‑to‑end execution of assigned projects.
  • Create and maintain project schedules, ensuring alignment with client deadlines and internal capacity.
  • Monitor and manage project milestones to ensure timely delivery.

Project Tracking & Systems Management

  • Track project status across Iyuno and Netflix platforms, including Grand Bazaar, Backlot, and CLP.
  • Manage delivery rejections in Backlot and coordinate asset QC resolutions.
  • Maintain accurate project documentation and status reports.

Guideline & Documentation Management

  • Update internal guidelines, manuals, and documentation based on changes in Netflix Partner Help Center or other client communications.
  • Ensure teams are informed of workflow updates and new requirements.

Financial & Administrative Responsibilities

  • Handle client invoicing, including submitting final bids in Grand Bazaar and RTIs in Atlas.
  • Manage client purchase orders and ensure alignment with project scope and billing.
  • Provide input for client reporting and internal financial tracking.

Risk Management & Escalation

  • Identify project risks and escalate issues to Team Leads and Production as needed.
  • Support problem‑solving efforts to maintain project quality and timelines.

Reporting & Approvals

  • Prepare and deliver project status reports for internal and client review.
  • Manage client cost approvals and ensure proper documentation.

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