Information Technology Specialist

Posting Close Date

Applicants must submit their completed application by 07-12-2026 at 11:59 p.m. MST Application and Special Instructions

As part of the online application process, all applicants are required to submit both an updated chronological resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.

If you possess any of the preferred qualifications listed above, and wish to receive consideration for the experience, the information must be verifiable in your resume and cover letter.

Applicants who meet the minimum qualifications will be evaluated based on the education and work experience provided in their employment profile, resume, and cover letter. Top applicants who meet the minimum qualifications will be invited to participate in an Interview during the week of August 10, 2026. Hiring Interviews MAY occur. Position Specific Summary

The IT Specialist at Tucson City Court serves as the primary point of contact for technical support, focusing on endpoint support and delivering high quality service to court staff. This role is responsible for receiving, triaging, and documenting service requests, ensuring accurate information is captured to support timely resolution. The IT Specialist works closely with the Systems Analyst and IT Supervisor to identify recurring issues, document IT processes and procedures, and provide support for Court activities. This position plays an essential role in supporting secure, reliable, and user focused technology services for the Court.

Work is performed under the direction of the Information Technology Supervisor. This position does not supervise.

Duties and Responsibilities

• Receive, log and triage service requests and incidents using the organization’s ticketing system, ensuring accurate documentation and proper categorization. Encourage users to submit requests through the ticketing system to support efficient and consistent service delivery.
• Provides Tier 1 support by troubleshooting endpoint devices such as desktops, laptops, tablets, and peripherals. Troubleshoot issues related to hardware, software, network connectivity, and user access to restore service promptly.
• Support the deployment, configuration, and maintenance of endpoint devices, including applying updates, security settings, and lifecycle management practices. Escalate complex issues appropriately and collaborate with team members, additional agencies, and vendors to identify trends and support process improvements.
• Document troubleshooting steps, solutions, and standard procedures. Review and update documentation to ensure accuracy, relevance, and alignment with current best practices.
• Support IT Asset Management processes, including inventory tracking, surplus coordination, and maintaining accurate asset records.
• Participate in assigned projects, service quality initiatives, and other duties as assigned that contribute to operational effectiveness and continuous improvement.
• All other duties as assigned

Working Conditions

• Mostly office environment.
• All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education

• 6 months post high school Experience
• Two (2) years of relevant experience Equivalency
• Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Preferred Qualifications

• Education: Six (6) months post – high school
• Work Experience: Two (2) years of directly related experience.
• License/Certifications: A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
• Any combination of relevant education and experience may be substituted on a year-for-year basis.

PREFERRED QUALIFICATIONS

• Must successfully complete a background investigation conducted by the Tucson City Court.
• Hardware repair proficiency
• Application support
• Operating system proficiency
• Complex issue diagnosis
• Proficiency with audio/visual equipment and support
• Capability to resolve AV issues during active proceedings

Video Conferencing Support

• Multi-Site support experience
• Excellent customer service POSITION DETAILS

Job Profile

J0742 - Information Technology Specialist View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent .

Compensation Grade

G105 Hourly Range

$21.96 - 32.94 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Non-Exempt Position Type

Regular Time Type

Full time Department

City Court Department Link

• https://www.tucsonaz.gov/Departments/Tucson-City-Court Background Check
• This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation ; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

Recruiter Name

Noelle Smith Recruiter Email

[email hidden] For general Human Resources questions please contact 520-791-4241​.