Branch Support

About the business

ICIB Brokerweb Insurance & Risk Advisory is NZ's 5th largest general insurance brokerage business with 11 locations across New Zealand. We describe ourselves as a top niche insurance broker with industry specialisation across a number of sectors. We are a family-friendly business with a professional flair. Our clients are our top priority therefore the quality of our service and relationship is very important to us.

We are a member of the NZbrokers network.

About the role

• To provide insurance operational and administration support dedicated Broker(s) to enable them to deliver high quality professional risk and insurance advice and solutions to its clients
• This is a 12 month fixed term (Paternity Cover) role.

Key Responsibilities

Preparing renewals

• Prepare for all renewals in a timely fashion
• Request from Broker all necessary renewal information and documentation required from clients, including renewal declarations
• Scan files to ensure accuracy and consistency of any information received from servicing personnel, especially in regard to claims history and risk detail
• Remarket insurances when requested to do so

Processing of non-renewals

• Process endorsements and cancellations promptly upon any request from servicing personnel to whom you report

Client/market contact

• Act as back up in client service/market liaison when the Broker is not available, acting at all times in accordance with service standards

Knowledge

• Demonstrated capacity for working in a similar role within the Financial Services / insurance / banking industry advantageous.
• Competent in Microsoft word, excel (Intermediate to advance) and Outlook.

Who you are

• Strong time management and organisational skills
• Analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritise, organisation skills – team focused
• Good interpersonal skills - the ability to build strong relationships both internally and externally

Qualifications

• Working towards or achieved level 5 New Zealand certificate in financial services but not necessary