Medical Office Assistant

Role: Medical Office Assistant

Reports to : Director of Operations

Who We Are

Crowfoot Village Family Practice (CVFP) is an innovative team that cares for more than 24,000 newborn to geriatric patients from Calgary and the surrounding area. Our interdisciplinary team includes physicians, a nurse practitioner, registered nurses, pharmacists, a health management nurse, respiratory educators, a behavioral health consultant, medical office assistants and administrative assistants.

Our hours of operation are Monday – Friday 8:00 – 5:00pm.

Position Summary

We are hiring full-time, part-time, and casual Medical Office Assistants. This role is well suited to individuals with prior medical office experience as well as individuals early in their careers, including recent graduates or current students.

The Job

• Act as the first point of contact for patients and visitors, both in person and by phone
• Answer and direct calls using a multi-line phone system
• Schedule and confirm appointments, including referrals
• Fax, scan, and file laboratory results and documents in the EMR
• Maintain accurate and up-to-date patient information in the EMR
• Ensure confidentiality by adhering to privacy standards and regulations
• Follow clinic policies and procedures, and support updates to workflows and templates
• Provide administrative support for ad hoc projects

The ideal candidate

• Deeply committed to supporting our patients and team members
• F riendly and kind, with a professional demeanour
• Ability to work individually and in a team-based , collabo rative environment
• Adaptability – flexible and able to adjust approach to meet changing demands and situations including dealing with diverse people and personalities in a fast-paced environment
• Communication skills – strong verbal and written communication in person and on the phone. Able to listen effectively and express oneself in a clear and articulate manner
• Attention to Detail – ability to complete tasks accurately
• Organization skills – prioritiz ation and strong time-management skills

Qualifications

• Education: Medical O ffice D iploma or certificate preferred but not required . Alternatively, a university degree (completed or in process) in a health-related field
• Ideal: 1 - 3 years’ experience in a medical office setting
• Knowledge and experience with electronic medical records
• Experience in family medicine is considered an asset
• Knowledge of medical terminology is considered an asset
• Technical literacy - Familiarity with medical clinic software, internet, Microsoft software (Word, Outlook, Excel), minimum typing speed of 40 wpm

Why work for CVFP

• The opportunity to work alongside a team of highly skilled professionals
• Opportunity for learning, job advancement and leadership development
• Competitive wages
• Benefits and Employee Family Assistance Program
• Wellness program
• Annual team activities
• Consistent work hours and a commitment to work/life balance
• Supportive team dynamics and regular opportunities for collaboration
• Wages will be negotiated and are dependent upon experience. Previous work in any aspect of healthcare is considered an asset.