LCSW(A) / LCMHC(A) / LMFT(A) Community Support Team Lead

PURPOSE

• Coordinate, access, and provide Community Support services and/or any other services in accordance with
• wraparound philosophy and in the least restrictive setting possible to youth and adults who qualify for
• community support and/or Developmental Therapies services; act as a liaison between member, family,
• providers, and the community; develop, facilitate and implement interventions through the member’s team of
• providers and supports according to an individualized treatment plan; maintain agency records and
• documentation; respond to crisis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Under general supervision, coordinates the intake and eligibility process; assists the individual using
• services in obtaining services, performs functional assessments and social histories; convenes an
• Interdisciplinary Team; facilitates the development of the Individual Service Plan; establishes meaningful
• goals, coordinates and monitors services in compliance with Administrative Rules, Services Management
• Plan; and other applicable policies and procedures, measures progress toward goals. maintains case files,
• correspondence, and all other required data; mediates conflicts and advocates for individuals using services.

Knowledge of

• Community Support Team policies and procedures
• Clinical diagnosis and treatments
• Human services and MH/DD/SAS network
• Principles of choice, empowerment, and community integration
• Disability related income sources
• State Services and Definitions as outlined in MH/DD/SAS
• Diagnostic and statistical manual
• Basic office practices and procedures including record keeping and filing systems
• English language to include grammar, spelling, sentence structure, and vocabulary; and

proofreading skills

• General math aptitude

Ability to

• Follow a professional code of ethics including confidentiality, individual rights, and professional and

legal issues in providing services

• Maintain confidentiality of protected information Understand and apply policies, rules and regulations
• Exercise good judgment in analyzing situations, answering questions, and interpreting policies
• Collect data, keep accurate and organized records, and ensure timely preparation of reports
• Organize and prioritize multiple tasks
• Professionally present and represent MH/DD/SAS services that are courteous and responsive
• Respond effectively during crisis situations
• Work independently on projects and routine tasks
• Follow oral and written instructions
• Establish and maintain effective working relationships with individuals using services and their

support network, co-workers, supervisors, agencies and members of the public

• Type accurately and use a computer for the purposes of data entry, spreadsheets, word processing,

email and the Internet

• Handle moderate to high levels of stress, meet established deadlines and solve problems

appropriate to the position

• Communicate effectively both verbally and in writing o Have clarity of speech and hearing, which

permits effective communication

• Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a

keyboard

• Have sufficient vision, which permits moderate production and review of a wide variety of materials

both in electronic and hardcopy forms

• Lift, move, push and pull up to 10 pounds
• Sit for extended time periods, bend, and reach
• Have sufficient personal mobility to complete fieldwork at various facilities
• Work flexible schedule and additional time as needed

SPECIFIC DUTIES

• To be performed satisfactorily with or without reasonable accommodation, the following duties are normal for
• this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and
• assigned.

• Performs intake duties and explains agency services to applicants
• Processes applications for services by conducting intake interviews, completing social histories,

obtaining necessary assessments and determining eligibility

• Determines legal settlement by verifying information, contacting providers, county and family

members

• Identifies alternative funding and assists the individual using services in accessing other financial

supports

• Provides information regarding available community resources and its natural supports
• Convenes Admission Team and coordinates development of Individual Service Plan
• Assists individuals, their families, and their guardians in maximizing their abilities for self-direction by

empowering them to achieve the greatest possible degrees of independence

• Mediates conflicts between providers, family members, individuals using services, legal

representatives, and/or the agency relative to the needs of the individual, as identified in the

Individual Service Plan

• Works with the Interdisciplinary Team to identify needs and establish meaningful goals
• Requests funding appropriate to identified needs
• Coordinates the implementation and monitoring of the Individual Service Plan
• Monitors progress toward goals using required quarterly reports
• Initiates discharge planning process to transfer/close cases when services are no longer needed or

desired

• Ensures compliance with regulatory requirements for incident reporting
• Maintains case files and resource files according to established standards
• Coordinates Community Support Team Services to established State Definitions
• As a mandatory reporter, maintains approved training on child and dependent adult abuse
• Participates in MH/DD/SAS Services, agency, provider and statewide committee meetings
• Performs all work duties and activities in accordance with EQCS policies, procedures, and safety

• practices
• MINIMUM EDUCATION. TRAINING AND EXPERIENCE

• A Bachelor's degree with 4 years of experience working in a human service-related field under a QP

• in some capacity or 30 semester hours in a human services field (including, but not limited to,
• psychology, social work, mental health counseling, marriage and family therapy, nursing, education,
• occupational therapy, and recreational therapy) and at least one year of experience in the delivery of
• services to the population groups that the person is hired as a case manager/QMHP to serve.

• An individual who holds a license, provisional license, certificate, registration or permit issued by the

• governing board regulating a human service profession, except a registered nurse who is licensed to
• practice in the State of North Carolina by the North Carolina Board of Nursing who also has four
• years of full-time accumulated experience in MH/DD/SA with the population served, or a graduate of
• a college or university with a Master’s degree in a human service field and has one year of full-time,
• post-graduate degree accumulated MH/DD/SA experience with the population served, or a
• substance abuse professional who has one year of full-time, post-graduate degree accumulated
• supervised experience in alcoholism and drug abuse counseling.

CONDITIONS OF EMPLOYMENT

• Satisfactory Background Investigation
• Valid NC Driver’s License and proof of personal vehicle insurance coverage
• CPR/First Aid Certification & Bloodborne Pathogens Training
• Non-Violent Crisis Intervention Training
• Ability to successfully complete service-specific training