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CRM Operations Specialist

storiogroup · Barcelona, Spain

Operations ManagementExternal listingpermanent23 days ago

About The Role

  • How you embrace curiosity daily
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  • Set up and deploy email campaigns from start to finish, including target building and scheduling.
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  • Monitor and report on campaign performance to find new ways to grow revenue.
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  • Run campaign forecasting and update these forecasts regularly.
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  • Look for opportunities to personalize campaigns and grow our mailable customer base.
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  • Work with the CRM Tech team daily to make our operational processes better.
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  • Try new ideas by executing test and learn strategies with the planning team.
  • How you make your mark
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  • Help increase customer lifetime value across Europe through engaging email campaigns.
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  • Deliver accurate campaign forecasts that guide our commercial decisions.
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  • Improve team efficiency by contributing to projects that optimize how we work.
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  • Protect and expand our mailable customer base through smart data choices.
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  • Share insights from performance reports to help the team make better strategic adjustments.
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  • Help the business grow by testing new creative requirements and marketing trends.
  • What you bring to the team
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  • Experience working in CRM within an e-commerce environment.
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  • Strong experience designing and running email campaigns in an ESP.
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  • Analytical skills and a natural comfort working with customer data.
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  • Proven ability to generate performance reports and handle forecasting.
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  • Excellent written and verbal communication skills in English.
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  • A proactive mindset with strong organizational skills and a desire to collaborate.
  • What sets you apart
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  • A Bachelor’s degree in Marketing or a similar field.
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  • An interest in technical projects and process optimization.
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  • Knowledge of mobile creative requirements and innovative email practices.

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