Lead Workplace Services

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key Responsibilities

Technical Leadership & Ownership

• Act as the technical lead for M365, Exchange, and workplace infrastructure services.
• Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.
• Own platform health, capacity planning, and continual service improvement initiatives.
• Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.

Platform Administration & Support

• Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).
• Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.
• Manage endpoint management solutions (e.g., device compliance, patching, security baselines).
• Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.

Unified Communications & Workplace Services

• Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).
• Collaborate with network and voice teams to resolve communication-related issues.
• Ensure seamless user experience across collaboration and communication tools.

Security & Compliance

• Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.
• Ensure compliance with enterprise security policies, including endpoint and access controls.
• Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.
• Enforce governance and privileged access management processes.

Automation & Optimization

• Use PowerShell scripting and automation tools to improve operational efficiency.
• Identify opportunities for process automation and proactive monitoring.
• Drive continuous improvement initiatives for system reliability and performance.

Incident & Service Management

• Lead major incident management (MIM) calls for workplace services.
• Perform advanced troubleshooting and triage of platform-related issues.
• Work closely with the Workplace IT Service Desk for escalations and after-hours support.

Stakeholder Engagement

• Collaborate with cross-functional teams including infrastructure, security, and applications.
• Act as a point of escalation for business-critical incidents.
• Provide reporting, insights, and recommendations to management.

Job Requirement

• Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.
• Strong expertise in:
• Exchange (On-Prem / Hybrid / Online)
• M365 collaboration ecosystem
• VMware Horizon (VDI) (Mandatory)
• Endpoint management platforms
• Unified Communications support
• Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).
• Strong scripting and automation skills (PowerShell preferred).
• Proven experience in leading teams or acting as technical lead .
• Excellent problem-solving, communication, and stakeholder management skills.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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