Senior Project Lead

Senior Project Lead Responsibilities

• Project Management
• Act as both functional lead and project manager
• Take full ownership of projects from beginning to end following the iMMERSIVE ‘way of working’
• Manage the resources assigned to the project, focusing on timelines, and estimates to complete against budgets
• Own backlog and ensure customer project requirements are correctly documented
• Coordinate with project teams (functional and technical) to ensure client needs are satisfied
• Monitor and manage quality, expectations and conduct reviews to ensure milestones are hit
• Presenting – Present in customer meetings, lead our engagements on site acting as the first line of contact with our customers
• Solution design – Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions
• Training – Lead training workshops
• Relationship management – Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels.
• Mentoring – Help grow future talent by coaching and providing development opportunities
• Growth – Support pre-sales activities in scoping and understanding future opportunities
• Process improvement – Identify possible improvements to our Customer Success strategies and implement them internally
• Travel – A willingness to travel as and when required

Senior Project Lead Technical Skills

• Minimum: Salesforce Certified Admin 201 and one other
• 5+ years project management experience end to end, with strong organisation skills
• Degree educated or strong experience with Salesforce implementation environment
• Project management knowledge:
• Agile project methodology experience
• The ability to define user stories and scope projects
• Functionality knowledge:
• Understanding of CPQ principles
• Understanding of Salesforce solution architecture principles and best practices
• Experience with 3rd party delivery partners and AppExchange vendors is a plus e.g. Conga, Apptus, etc.

Nice to have

• Preferred – Sales Cloud, Service Cloud, Community Cloud but will accept others

Senior Project Lead Business Skills

• Communication – excellent communication skill and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It’s important that you are confident and clear in your messaging both written and verbal
• Teamwork/Collaboration – team orientated with a ‘can do’ attitude, and experience supporting less experienced members
• Presentation Skills – excellent ability to share product expertise and business knowledge to audiences of all levels
• Problem Solving – excellent ability to anticipate problems and identify solutions
• Adaptable – excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary
• Organisation – Highly organised and proactive with the ability to multitask and prioritise effectively
• Strong analytical skills – strong ability to collect and analyse information