IT Technician

Job Summary

• This is not a remote positon. Must report daily to office in Silver City, NM
• Come joing our team! As an IT Technician, you will provide technical support to end-users, troubleshoot hardware and software
• issues, and assist in maintaining the overall functionality of the organization's IT infrastructure.

Key Responsibilities

• ● Provide first-level technical support to end-users via phone, email, or in person.
• ● Support the organization's cybersecurity initiatives by assisting with endpoint security,
• vulnerability remediation, user access management, security awareness efforts, and adherence
• to established security policies and procedures.
• ● Assist users with hardware and software issues, troubleshooting problems to resolution.
• ● Install, configure, and maintain computer systems and peripherals.
• ● Assist in the setup and maintenance of local area networks (LANs).
• ● Troubleshoot basic network connectivity issues.
• ● Support users in accessing and utilizing network resources.
• ● Install and update software applications on user devices.
• ● Perform routine maintenance on computer hardware, including upgrades and repairs.
• ● Assist in managing inventory and tracking hardware assets.
• ● Maintain accurate records of support activities, hardware, and software inventory.
• ● Document troubleshooting procedures and solutions for future reference.
• ● Provide basic training to end-users on the use of hardware and software.
• ● Collaborate with other IT team members to resolve complex issues.

Qualifications

• ● High school diploma or equivalent. Some college coursework or a degree in a relevant field is a
• plus.
• ● Basic understanding of computer hardware, operating systems, and common software
• applications. Familiarity with networking concepts is a plus.
• ● Strong verbal and written communication skills. Ability to convey technical information to
• non-technical users.
• ● Strong problem-solving skills and the ability to think critically.
• ● Excellent customer service skills and a positive attitude.
• ● Ability to work effectively in a collaborative team environment.
• ● Willingness to learn and adapt to new technologies and challenges.
• We have an excellent benefit package.