Customer support representative

Job Summary

We are seeking dedicated and proactive customer support representatives to join our team. The successful candidates will be responsible for attending to customers' inquiries and clarifications via emails and phone calls. This role involves handling proactive communication, identifying and resolving issues, and generating reports. The ideal candidates will possess excellent communication skills and resolve customer issues with the utmost proficiency and empathy.

Key Responsibilities

• Engage with clients to provide updates, identify issues, and offer resolutions.
• Identify, assess, and resolve customer inquiries and issues efficiently and effectively.
• Generate and maintain accurate reports related to customer interactions and issues.
• Manage multiple tasks simultaneously while maintaining high attention to detail and quality.
• Keep clients informed of necessary updates with clear and concise communication.
• Demonstrate strong phone skills, including the ability to look up relevant information, assess situations, understand next steps, and communicate effectively with clients.
• Ensure all appointments/visits are completed to customer satisfaction in a timely manner.

Requirements

• High School Diploma or equivalent.
• Experience in customer service in a related field, including sales or technical support positions (preferred).
• Excellent verbal and written English communication skills.
• Experience sending and replying to customer emails.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

B2-C1 English level.

Benefits

• Competitive salary package.
• Friendly work environment that fosters growth and career development.
• Meal subsidy.
• Life and health insurance.
• Employee discount program.
• Permanent contract
• Paid training

How to Apply

If you are passionate about providing excellent customer service and want to be part of a dynamic team, we would love to hear from you! Please send your resume to [email hidden] .

Altiam CX provides scalable customer experience and managed team-extension solutions that free up fast-growing companies to focus on their core business. Our success is due to the effort and commitment of every inventive, intelligent, can-do member of our team. Altiam CX is an inclusive employer committed to providing a universally supportive and rewarding employee experience. We believe that every employee brings valuable, unique strengths and perspectives to the collective intelligence of our company. Altiam CX welcomes applicants of all backgrounds, gender identities, and abilities.