Appointment setter

Summary

A knowledgeable professional who is informed and up to date with immigration news. This person helps the potential new client find clarity about their situation, educate them about the potential options that the attorney can provide (without giving legal advice), and convince them to book a consultation with the attorney. A successful candidate embraces metrics, scorekeeping, transparency, and accountability.

Responsibilities

• Answering phones from customers professionally and responding to customer inquiries
• and complaints, demonstrating high levels of empathy.
• Researching required information using available resources.
• Providing customers with the organization’s service and product information.
• Identifying, and escalating priority issues and reporting to high-level management.
• Routing inbound calls to the appropriate resources.
• Following up on complicated customer calls where required (outbound calls).
• Following up with potential prospects to set up appointments (outbound calls).
• Completing call notes and reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken in
• corresponding client tools.
• Communicating, and coordinating with internal departments to resolve issues.
• Other duties as assigned.

Qualifications

• C1 English level
• Proven sales or upsells experience
• Great active listening skills
• A highly empathetic attitude
• Friendly, warm, and kind tone of voice
• Strong time management and organizational skills
• Adaptability and flexibility
• Responsible, and able to work under minimal supervision
• Comfortable working in fast-paced environments
• Phone skills, including familiarity with complex or multi-line phone systems
• Expertise in the customer service area, appointment setting, sales, technical support, or another area.
• High school diploma

Benefits

• Competitive salary package.
• Friendly work environment that fosters growth and career development.
• Meal subsidy.
• Life and health insurance.
• Employee discount program.
• Permanent contract
• Paid training

Altiam CX provides scalable customer experience and managed team-extension solutions that free up fast-growing companies to focus on their core business. Our success is due to the effort and commitment of every inventive, intelligent, can-do member of our team. Altiam CX is an inclusive employer committed to providing a universally supportive and rewarding employee experience. We believe that every employee brings valuable, unique strengths and perspectives to the collective intelligence of our company. Altiam CX welcomes applicants of all backgrounds, gender identities, and abilities.