Information Systems & Technology Support Analyst

About Craigmore Sustainables

Craigmore Sustainables is a purpose led asset management and investment business, specialising in farming, horticulture, and forestry. With over 39,000 hectares under management and $1.4 billion in assets, our organisation works alongside global investors to deliver sustainable outcomes, stewarding New Zealand’s natural assets for future generations.

We are leaders in the management of farming, forestry and horticultural assets across New Zealand. Our commitment to sustainable practice and delivering strong outcomes for both investors and communities has driven significant growth.

Learn more at: www.craigmore.com

About the role

We are seeking an IST Support Analyst to join our Christchurch-based IT team. This role provides high-quality first and second level IT support, ensuring day-to-day technology issues are resolved efficiently and business disruption is minimised. You will support the effective operation of Craigmore’s end-user technology environment through user support, device and licence administration, identity and access management, and coordination with internal teams and external suppliers.

About you

You will have a relevant tertiary qualification in Information Technology, Computer Science, or related discipline (or equivalent practical experience), along with 2-3 years' experience in a first and second level IT support role.

You will have

• Experience with IT service management practices (incident, request, change, and asset management)
• Strong working knowledge of Microsoft 365 technologies, including Entra ID, Intune, Teams, Defender, and the M365 admin centre
• Experience managing devices, software, and licences
• Strong troubleshooting, problem-solving, and critical thinking skills
• Excellent written and verbal communication skills, with a strong customer service focus
• Experience supporting users across multiple sites, with willingness to travel as required
• Great communicator & team player

Desirable

• ITIL Foundation certification or knowledge of IT service management best practice
• Microsoft certifications (e.g. Microsoft 365 Fundamentals)
• Experience delivering end-user training and supporting onboarding/offboarding
• Exposure to security monitoring, alert triage, and escalation

What you'll do

• Provide responsive, high-quality support by triaging, resolving, and escalating user issues
• Monitor and respond to system and security alerts across key platforms
• Manage the lifecycle of IT assets, devices, and licences, including procurement, allocation, maintenance, and disposal
• Administer user identities and system access in line with approved processes
• Support onboarding and offboarding processes, including provisioning access, devices, and user induction support
• Maintain accurate ticketing and documentation, and contribute to knowledge articles to support users and the wider team
• Contribute to continuous improvement initiatives, reporting, and effective teamwork across the IST function

You'll receive from us

• Good market remuneration
• Steady development and training
• Free carparking
• A great social club that supports a friendly and inclusive culture

How to apply

Click “Apply Now” to submit your application. CV's will be reviewed as they are received so apply now!