Technical Support & Sales Agent with German (m/f/d)

Support German-speaking customers by providing technical assistance and helping them find the best products and services. Join an international team where you can use your language skills, grow your career, and make a real impact on customer experience.

Job title

Technical Support & Sales Agent with German (m/f/d)

Job Description

Do you speak German fluently and enjoy working with people?

Join our team as a German-Speaking Technical Support & Sales Agent and become part of an international environment where communication, technology, and customer experience come together.

In this role, you’ll support customers with technical and administrative questions, provide clear and friendly guidance, and help them discover the products and services that best fit their needs.

If you’re a people-oriented person who enjoys problem-solving, explaining things in an easy and simple way, and building positive customer relationships — this could be the perfect next step for you!

✨ Grow your career

✨ Work in a dynamic international team

✨ Use your language skills every day

✨ Make a real impact on customer experience

🌟 Your Responsibilities

• ✔ Support customers via inbound phone calls
• ✔ Provide technical and administrative assistance (products, contracts, billing, system inquiries)
• ✔ Analyze customer issues and deliver effective solutions
• ✔ Advise customers on products and services while identifying sales opportunities
• ✔ Process account and system changes
• ✔ Escalate technical issues or complex cases to the relevant departments

🎯 What We’re Looking For

• ✔ German language skills at C1 level or higher
• ✔ Customer-focused mindset and strong service orientation
• ✔ Excellent communication skills and sales confidence
• ✔ Strong organizational skills and attention to detail
• ✔ Good knowledge of MS Office
• ✔ Flexibility to work in shifts

💼 What We Offer

• ✨ Onsite work model with hybrid option possible from month 4
• ✨ Guaranteed bonus during training + performance-based incentives after onboarding
• ✨ Supportive leadership and a positive team environment
• ✨ International working environment
• ✨ Monthly food vouchers
• ✨ Additional private health insurance
• ✨ Fully covered MultiSport card
• ✨ Employee referral bonus program
• ✨ Relocation support
• 📩 Ready to start your next career move?
• Click Apply Now and complete our quick application form today!

About Capita

Capita is a digital transformation and consulting services company. Our employees support millions of people every day with innovative solutions that optimize business processes and improve collaboration between businesses, the public sector, and citizens.

With offices across the United Kingdom, Europe, India, and South Africa, we offer an international environment with modern technologies and forward-looking projects.

Capita is committed to equal opportunities. We welcome applications regardless of gender, background, religion, age, sexual orientation, disability, or any other personal characteristics. What matters to us is performance, motivation, and the shared goal of creating an inclusive working environment.

Location

Sofia ,

Bulgaria

Time Type

Full time

Contract Type

Permanent