Reservations Sales Executive

Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.

Key Responsibilities

• Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads
• Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations
• Maintain real-time inventory and availability across all properties in Cairo and the North Coast
• Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies
• Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention
• Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)
• Apply rates, promotions, and length-of-stay rules accurately
• Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location
• Ensure pre-arrival requirements are completed (payment, IDs,..)
• Share access details and QR codes with guest (Sahel)
• Confirm apartment readiness with GOS before releasing check-in instructions
• Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations
• Prepare and share daily and weekly reservation and occupancy reports with Operations and Management
• Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability
• Ensure compliance with cancellation and payment policies
• Maintain accurate reservation and guest records

Daily Checklist

• Review inventory and availability for all Cairo and North Coast properties
• Monitor new bookings, cancellations, and modifications
• Respond to all booking inquiries within SLA
• Allocate and confirm reservations accurately in the PMS
• Confirm readiness with Operations/ GOS before sending check in instructions
• Coordinate with operations on blocked units or out-of-order apartments
• Update booking notes with guest preferences or special requests

Weekly Checklist

• Review forward occupancy, pickup and demand trends
• Align with operations on upcoming high-occupancy periods
• Verify rate plans and restrictions across channels
• Prepare weekly reservations, occupancy and revenue reports