Student Hub Assistant

Mō tō mātou rōpū | About the team

The  Student Hubs  team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. 

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include: 

• guidance and advice on being a student 
• navigating the University systems, spaces and processes 
• exploring study options 
• application and enrolment support 
• Library & Student IT services 

•  
• He kōrero mōu | About you 

We are looking for a highly motivated individual to join our team of Student Hub Assistants who

• Are collaborative team players who build positive relationships and contribute to a supportive team environment
• Take a proactive approach and work effectively both independently and with others
• Demonstrate reliability and a strong, positive work ethic aligned with our values
• Show empathy and genuine care in supporting tauira | students and colleagues
• Thrive in fast-paced, dynamic environments and adapt to changing needs
• Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting

•  
• Te Whiwhinga mahi | The opportunity 

Grafton Campus Student Hub Vacancy

• Monday-Friday 8:00 am - 4:00 pm (37.5 hours)

The above vacancy is a permanent role. The salary range is $55,600 - $57,000 per annum, depending on experience and qualifications.

For more detailed information on the role responsibilities and requirements, please review this  Position Description.

Our recruitment Process

As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI.

Phone Screening : To assist us with shortlisting for interviews, we may be giving you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back.

Interviews

Interviews will be scheduled in person at the City or Grafton campus, between 9am and 2pm.

 

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit  Staff Benefits .

 

Me pēhea te tuku tono | How to apply

If you are strong team player who is excited about working with people and passionate about supporting others, then we want to hear from you!

Applications must be submitted online by the closing date of 21 July 2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Note that we may close the advert earlier if we find a suitable candidate.

If you have questions or would like a confidential conversation, please reach out to the hiring team via [email hidden] Please note we are happy to answer questions, but  we do not accept applications by email .

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to  www.equity.auckland.ac.nz