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Tier 1 Tech Support Representative (VoIP)
idt · Guatemala City, Guatemala
About The Role
Requirements
- Must be able to work a flexible schedule and in hybrid modality
- High School Diploma
- Minimum 85% English proficiency (written and verbal)
- Strong communication and customer service skills
- Basic knowledge of software and hardware troubleshooting
- 1 year of experience in tech support, desktop support, or similar (preferred)
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
- Technical Knowledge (Basic / Foundational)
- Basic understanding of networking (CCNA knowledge is a plus, not required)
- Network monitoring concepts
- Routing fundamentals
- Basic cybersecurity awareness
- Basic Linux knowledge
- Exposure to telephone systems / PBX (nice to have)
What We Offer
- Parking Subsidy
- Life and Medical Insurance
- Growth opportunities
- All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
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