Executive Housekeeper (Bilingual Preferred)

Executive Housekeeper

Job Code: #402030

Department: Rooms

Reports To: Director of Rooms/AGM/GM

FLSA: Exempt

Job Summary

The Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring the highest standards of cleanliness, presentation, and service in guest rooms, public areas, and back-of-house spaces. This leadership role includes managing staff, controlling budgets, coordinating with other departments, and upholding the hotel’s brand standards and guest satisfaction goals.

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Key Responsibilities

Operational Management

• Supervise daily operations of the housekeeping department.
• Ensure rooms and public areas are cleaned and maintained to hotel standards.
• Conduct regular inspections of guest rooms, public areas, and laundry facilities.
• Implement procedures for lost and found items, linen handling, and sanitation.

Staff Management

• Hire, train, schedule, and evaluate housekeeping staff.
• Assign tasks and ensure optimal staffing levels for efficient operations.
• Provide ongoing coaching and development to team members.
• Ensure compliance with safety, hygiene, and labor regulations.

Inventory and Budget Control

• Manage supplies and linen inventory; place orders as needed.
• Monitor housekeeping expenses and assist in budget preparation.
• Implement cost control measures without compromising service quality.

Guest Service

• Respond promptly to guest complaints and requests.
• Ensure all housekeeping staff uphold excellent customer service standards.
• Work closely with the front office to coordinate room status updates.

Administration

• Maintain accurate records of schedules, inspections, inventory, and maintenance needs.
• Prepare reports on department performance, occupancy, and housekeeping status.
• Collaborate with other departments, including maintenance, F&B, and HR.

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Education & Experience

• Degree or diploma in Hospitality Management or related field preferred.
• Minimum 3–5 years of housekeeping supervisory experience in a hotel environment.

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Work Conditions

• Fast-paced hospitality environment.
• Requires standing, walking, and physical activity throughout shift.
• May require weekends, holidays, and flexible hours.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Requirements

Qualifications

• Proven experience as an Executive Housekeeper or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of cleaning procedures, supplies, equipment, and OSHA standards.
• Proficient in MS Office and hotel management software (e.g., Opera, PMS).