B2B Support Representative

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

Responsibilities

• Communicating with B2B clients via email.
• Keeping up to date with our products and policies.
• Collaborating closely with colleagues across other departments.
• Delivering high quality service to our clients in line with department KPIs.
• Troubleshoot reported production issues and resolve them.
• Providing resolutions to queries in a timely matter.
• Escalate critical issues to the appropriate internal channel, ensuring timely response, testing and communicating the resolution.

Requirements

• Previous experience in B2B support or customer support.
• Exceptional verbal and written communication skills in English, with a customer-focused approach.
• Flexible team player capable of working independently.
• Strong analytical and problem-solving skills, with keen attention to detail.
• Ability to handle challenging situations and prioritize multitasking workloads.
• Availability and flexibility to work on shifts (weekends and holidays included)
• Experience using CRM, Jira or other ticketing system (Zendesk, Confluence etc.) would be considered as advantage.

WHAT WE OFFER

• Competitive salary package;
• Flexible working hours on shifts;
• Food vouchers;
• 20 days annual leave;
• Premium Health Insurance coverage;
• Free snacks and beverages in the office and Happy Hour on Fridays;
• Discount on Multisport / CoolFit card;
• Friendly work environment with positive teammates;
• Team-building activities;
• Great office location - Plovdiv, Svoboda 65 (near Mall Plovdiv)

• If you are interested, please send us CV in English.
• All applications will of course be treated in the strictest confidentiality.
• Only the short-listed candidates will be contacted!