Operations Team Lead

Role description

Operations Team Lead

• Guide for efforts to improve existing infrastructure and ensure the SLA of the platform is kept in line with the current agreed SLA targets;
• Review periodical / critical platform KPIs; coordinate corrective and improvement actions in case of anomalies;
• Provide Level 3 on-call support
• Handle received escalations from Operations or other internal/external sources

Team Management

• Manage and lead a team of Operations Engineers
• Support in defining roles and responsibilities inside the team.
• Delegate tasks to ensure objectives are met
• Maintain and improve SmartMS Operations processes and guidelines
• Provide estimations of effort and dates for platform updates and communicate them to relevant stakeholders according to the communication plan.
• Train and coach team members
• Enforce the adherence to the company's quality processes and procedures
• Ensure current workload and task allocation is aligned with the existing resource level
• Be responsible for the implementation and the testing of upgrades and live launches
• Be responsible for overall platform SLA, monitoring and security
• Actively participate in the recruitment process: identify, assess and hire new team members

In terms of communication the Operations Team Lead will

• Act as the main contact point for SmartMS Operations.
• Maintain close working relationships with development, support, marketing, and management teams.
• Participate in periodical status meeting about product roadmap and team status report.
• Organize project specific meetings with internal teams
• Escalate to management when needed as per current management guidelines

Qualifications

• Demonstrated leadership abilities and solid experience in managing teams and processes
• Linux experience (preferred RedHat) of minimum 5 years
• Database Administration: MySQL
• Networking: TCP/IP protocols and network architecture
• Virtualization solutions
• Basic telecommunications concepts and protocols

Any or more of the following would be highly appreciated

• CCNA certification
• SQL certification and experience
• Knowledge SIR/RTP
• VmWare/KVM) knowledge