Customer Service Agent - Sixt

Support fleet services to ensure accuracy, efficiency and cost control.

Duties & Responsibilities

• Greet and maintain a good and professional relationship with customers upon their check-in and check-out.
• Ensure high level of customer satisfaction whilst adhering to our service standards.
• Manage customer queries and concerns regarding vehicle rental.
• Ensure customer have all personal belongings from the vehicle.
• Perform fleet inventory on daily base.
• Inspect Vehicle before check out’s and upon check in’s, to validate operational status.
• Assist with fleet specialist for making new vehicles ready to rent: Handle spare keys, add documentation to vehicle, assign tag, and complete transactions on rental software.
• Assist with the preparation of vehicles for disposal: complete basic condition report checklist, verify equipment and parts such as spare keys are complete, coordinate repairs or maintenance with Fleet specialist if required.
• Sell additional services that span the whole topic of car rental (Incremental sales)
• Assist with accident, damage and technical defects reporting.
• Perform other job duties as assigned to meet the business needs
• A bachelor’s degree.
• 0 – 3 Years of experience.
• Experience in service sector is preferred.
• Basic knowledge of MS office applications.
• Good Operational skills and ability to multi-task.
• Attention to detail and accuracy.
• Very Good English verbal and written.
• Fluent Arabic verbal and written.