Scheduling Representative

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are looking for an agile, data-oriented Scheduling Representative to our team! We are seeking a representative who thrives in a dynamic and fast-paced global company. You will be in charge of coordinating a customer's shipments by quoting, booking and scheduling to ensure we provide an optimal customer service experience within a teamwork-based and tech-driven company. A go-getter attitude with the ability to come up with solutions to challenges

DEPARTMENT: Logistics Operations

LOCATION: Philippines - Remote

WHAT YOU GET TO DO

• Schedule appointments via email, phone, or customer TMS based on customer requirements
• Work with members of other teams to guarantee a smooth delivery process
• Work with the Customer Sales team to improve specific customer scheduling processes to ensure optimal loads
• Work with Carrier Sales team to optimize loads to improve carrier sourcing
• Assist with challenging requests and know when they should be escalated

REQUIRED QUALIFICATIONS

• 1-2 years of experience in a coordinating, scheduling, or administrative role
• Strong attention to detail and showcases proactiveness.
• Fluent in English - Strong verbal and written communication skills
• Ability to multitask and prioritize. Able to tackle issues head-on and create resolutions with urgency.

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• Experience with high-volume scheduling, coordinating, or planning in a fast paced environment
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• Proven ability to maintain high levels of customer service
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• Familiarity with USA geography

• Experience within the Logistics industry