Special Operations Representative

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management - Carrier Operations team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service. Implementing and troubleshooting our 3rd Party tracking services and operational challenges.

Working Hours: 07:00-16:00 CST

Working Days: Thursday to Monday

WHAT YOU GET TO DO

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Support customer specific service level agreements for our top shippers

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Use critical thinking to identify and forecast potential challenges with load operations

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Manage communication and resolve load challenges when they arise

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Work with customer’s TMS ensuring timely updates and accurate information is provided Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately.

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Support and operate with urgency, the track and trace of shipments to ensure service expectations are met

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Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process

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Consistently meet performance expectations in service, and tracking

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Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads

YOU HAVE EXPERIENCE

• Fluent in English, both verbal and written
• Proven ability to maintain high levels of customer service
• Strong verbal and written communication skills
• Effective problem-solving skills; able to think outside the box
• Familiarity with U.S. geography
• Self-motivated, go-getter attitude with a proactive approach to overcoming challenges
• Call center customer service experience is a plus